Privacy Policy
Effective date: September 28, 2026
Bone Dry Carpet Cleaning (“Bone Dry,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share information when you visit bonedrycarpet.com, contact us, request a quote, or use our services.
Information we collect
Information you provide. When you request a quote or contact us, we may collect your name, phone number, email address, city, ZIP code, the service you need, and anything else you choose to tell us. If you book a service, we may also collect your service address, scheduling details, photos you send us, property or cleaning details, communications, and billing and payment information. Payment information may be handled by a payment processor rather than stored by us.
Information collected automatically. When you use our website, our hosting provider and website tools may collect information such as your IP address, browser and device type, pages viewed, referring page, approximate location derived from your IP address, and the date and time of your visit. Cookies and similar technologies may help operate the site, measure traffic, and understand how visitors use it.
Information from others. We may receive information about you from someone who refers you to us, a property manager or other person coordinating a service, or a third-party platform through which you contact or review us.
How we use information
We use information to respond to inquiries; prepare quotes; schedule and perform services; communicate about appointments, invoices, and customer support; process payments; maintain business records; improve our website and services; protect our business and website; and comply with legal obligations. We may also contact you about our services or offers where permitted by law. You can ask us to stop marketing emails or texts at any time. Service-related messages may continue when needed to fulfill your request or appointment.
Cookies and third-party content
Our website may use cookies and other tools supplied by our hosting, form, analytics, or advertising providers. It also displays reviews through a third-party review widget, which may receive information about your browser or visit when it loads. You can manage cookies through your browser settings. Blocking some cookies may affect how parts of the site work. Third-party websites and services linked from or embedded on our site follow their own privacy policies.
When we share information
We may share information with people and companies that help us operate our business, such as website and form providers, scheduling and customer-management tools, communications providers, payment processors, and service professionals working on a job. We may also share information when you ask us to, when required by law, to protect rights or safety, or as part of a business sale or transfer. These parties may process information according to their own terms or on our behalf.
We do not disclose your contact information to unrelated businesses for their own direct marketing simply because you requested a quote from us.
How long we keep information
We keep information for as long as reasonably needed to respond to you, provide services, maintain business and tax records, resolve disputes, and meet legal requirements. Retention periods vary with the type of information and why we collected it. When information is no longer needed, we delete it or take reasonable steps to make it no longer identifiable.
Security
We use reasonable measures to protect information in our care. No website, email, text message, or storage system can be guaranteed completely secure, so please avoid sending sensitive personal or financial information through the quote form or ordinary email.
Your choices
You may contact us to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law, subject to records we need to keep for legitimate business or legal reasons. You may also opt out of marketing communications by following any instructions in the message or contacting us directly. You can change your browser’s cookie settings at any time.
Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us so we can address it.
Changes to this policy
We may update this policy as our practices change. We will post the updated version here and revise the effective date above.
Contact us
If you have questions or a privacy request, contact:
Bone Dry Carpet Cleaning
150 Saint John Street
Portland, ME 04102
Email: Hello@bonedrycarpet.com
Phone: (207) 383-7881